Customers are entitled to a 14 day return / refund policy. For refunds to be approved all items must be returned undamaged and in their original packaging complete with manuals etc. the 14 day period begins once a parcel has been delivered. It will be your responsibility to have the item(s) sent back to our warehouse, please make sure your order number and name is clearly outlined so we can identify the order and process the refund. Refunds will be placed back onto the card or method that was used to pay, please allow upto 7 days for a refund to reflect into your bank account.
1.2 Special orders
We do not stock the complete catalogue of products that are available therefore If we have ordered an item especially at your request (one that is not on our website but from the catalogue) this item(s) will not be refundable.
1.3 Exchanges
If you have ordered an item by mistake then we will exchange this given the above parameters are met. If the price for the replacement costs more we will charge or refund the difference.
1.4 Defective items
If you have received an item that is defective or breaks within the warranty period, we will replace that item at no extra cost to you.
1.5 Restocking Fees
There will be a restocking fee of 15% of the item(s) of returned items.
Expedited USA Delivery Using Various Carriers
If a client prefers Saturday delivery or a more specific time window then it is an extra cost, this cost can be determined at checkout using the shipping price and delivery type comparison giving you the more flexibility you need.
2.1 Undeliverable Packages
Packages that are undeliverable due to no one being available and subsequently returned to us
will incur a redelivery shipping charge for another attempt.
Luvingbeauty will never use or sell your personal data to any third parties, third parties may be involved for the purpose of completing an order, they can include but are not limited to shipping companies and card processing companies for example. We will use data you have submitted to us for corresponding with you for an enquiry that you may have made.
We may use your data for in house marketing purposes once it has been submitted through our website via an order or given to us over the telephone. Information can also be collected via promotional discounts or newsletter pop up banners for example. All marketing communications can be opted out.
3.1 Storing personal information
We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
3.2 Co-operating with legal authorities
Where we are legally required to forward your or your business information is the only instance your data will be transferred from us.
3.3 Contacting us
For any questions or help regarding this policy or anything else please contact us at any time.